Service Manager - South Brisbane, Australia - Mater Group

Mater Group

Verified Company

South Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 498186

Work type:
Permanent

Location:
South Brisbane

Categories:
Administration, All other

About the role

Mater Health Brisbane are currently seeking an experienced and dynamic
Service Manager to drive efficiency and support service delivery across key specialities.

This position is being offered as
permanent full-time position based at
South Brisbane.

The position reports to the Director of Operations - Ambulatory & Outpatients and works in partnership with the specialty Medical Directors, Clinical and Administrative teams to support the strategic direction of the Department, in line with organisational goals and key performance indicators.

The role works collaboratively across all divisions relevant to the patient journey, including outpatients and inpatients, to facilitate a better experience for the patient, increase engagement, satisfaction and maximise revenue opportunities.

Salary range:
$ $57.03 (MCAS 6) per hour plus Super + access to $15,900 Salary Packaging

What you'll be doing

The role of Service Manager will see you drive efficiency and improvement in line with organisation goals and key performance indicators.

Responsibilities for the role will include:

Optimise access, flow, and experience of the patient journey, in collaboration with clinical team and key stakeholders: This includes demand/capacity review and planning, service scheduling (including specialist clinics & theatre allocation), and implementation of evidence-based models of care with consideration to modality, provider and technology
Collate, analyse and report data to improve service and inform strategic direction, with Head of Department (HOD) and in collaboration with clinical team and key stakeholders, including monitoring, review and response of efficiency, quality and safety measures
Participate in risk management, safety and quality, and evidencebased practice and research activities that support the provision of quality, cost effective care,
To manage and improve the operational performance of the specialty service, across inpatient and outpatient services, in line with Mater's Strategic Plan and in collaboration with nursing, medical and administrative leaders
To drive activity delivery and models of care with the clinical and executive team

About you
To be considered for this role, you must have:

Certificate IV in relevant management/project management/quality improvement or working towards same
Previous exposure to health care environment at senior level
Uses high level written/verbal/nonverbal skills in the areas of influencing/advocacy, negotiation, coaching and consultation
Strong leadership skills, effective communication and interpersonal skills, and advanced report writing skills
Competence in using electronic information systems

Why join us?

Mater is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education, and research — and that's because we employ exceptional people.
#MAKEYOURMATERMOVE

Via salary packaging arrangements, allocate some living expenses directly from your pretaxable income and ultimately increase your takehome pay
Access to package meal and entertainment expenses via salary packaging
Access to leading education and professional development via Mater Education
Flexible working arrangements, including work from home options where suitable
Access to our Employee Assistance Program and onsite pastoral care teams
Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
Access to onsite, discounted parking
Discounted food and beverage at various campus cafés and coffee venues

For further information specific to the position, please contact
Belinda Baskerville, Director of Operations Ambulatory and Outpatient Services
, on **.

Applications close on Sunday 7th
May 2023.
It is a mandatory requirement of employment at the Mater that you are and remain fully vaccinated against COVID-19.

Advertised: 20 Apr 2023 E. Australia Standard Time

Applications close: 07 May 2023 E. Australia Standard Time