Field Service Engineer - Warwick, Australia - Fresenius Medical Care, Asia Pacific

Description

1. Customers feel supported and confident with FMC products

Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio

Demonstrate basic knowledge of renal disease and how FMC products benefit patients

Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.

2. Customers receive technical expertise as a value-add resource

Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance

Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required

Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate

3. Carry out technical duties

Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual

Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.

Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.

Communicate all maintenance and repair actions for information to customer management as required.

Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection

Promptly report all accidents, injuries and unsafe working conditions or practices

4. Support the achievement of business results and growth in patient numbers

Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams

Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.

Monitor and report on competitor activities and provide relevant information to management

5. Individual work is performed in support of the local team and wider company

Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks

Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.

Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required

Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events

Undertake other tasks as required

• Good time management skills, able to work independently and prioritise own work schedule

• Self motivated with sound analytical skills and problem solving skills

• Excellent customer service and relationship building skills

• Good communication skills, both written and verbal

• High attention to detail, concern for quality and safety

• This role may require working with patients in their homes

• Must have and maintain a current Drivers License

• Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)

• Ability to provide an out of hours service to hospital wards and/or patients

• You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We'll support your ongoing development. And you'll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.