Technical Support Officer - Yennora, Australia - Epson

Epson

Verified Company

Yennora, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full-Time

Yennora
Projectors / Audio Visuals

ADVANCED PRODUCT SUPPORT (APS) SPECIALIST ׀
Visual Products**
About the Company
At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be.

Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

About the Role

Epson Australia currently has a fantastic opportunity for a motivated, technically astute, customer focused individual to join our Technical Support Team in our Yennora office and champion the technical escalation support provided to our Visual Product customers and dealer network community.

Your key responsibilities include:

Promptly and efficiently manage problem escalations through to completion, clearly identifying and resolving root cause
Work collaboratively with sales and presales support teams, providing technical support as needed
Build, support and maintain effective relationships with customers and dealer networks
Ensure all technical information across the product range is maintained, with latest information readily available and accessible across all access points and repositories (software, firmware etc.)

***
About You

A background in Audio Visual (AV) projectors, LCD panels, digital signage etc. with experience in installation advantageous
Understanding of various control systems advantageous ie: Crestron, Extron
Advanced understanding of wireless and networking protocols
A background in technical support and experience in documenting and interpreting technical documentation, simplifying the complex
Great communication, troubleshooting and problemsolving skills with a customer first mindset
Ability to work well in a team orientated, collaborative environment
Ability to maintain technical competence through the variety of learning and development activities available as technology progresses

***- Volunteer opportunities

Birthday Leave
Staff benefits and discounts from various partners

How to Apply

Only shortlisted applicants will be contacted
You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role

Recruitment Agencies

Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch

How to Apply
-
Only shortlisted applicants will be contacted:

You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role

Recruitment Agencies

Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story