QAntas Intern - Sydney, Australia - Hatch

Hatch
Hatch
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

This role is at Qantas (not at Hatch)
Hatch is supporting Qantas to find a great Intern to join their team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Qantas.


Role details

  • Customer Support
  • Intern, 6 months 38 hours per week


  • Collingwood, AU

  • Six month internship, full time hours, Monday-Friday


  • Visa sponsorship

  • No
  • Entry Level (including Interns/Graduates)
  • A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

Why Qantas Group
Being part of the Qantas team requires each of us to rise to different challenges.

Today we employ over 30,000 exceptional individuals, with roughly 93% based in Australia, and together we fly over 50 million customers every year across Australia and around the world.

If you're successful in joining us, you'll be joining a team where creativity, diversity and innovation are encouraged.

Every member of the Qantas Group enjoys the opportunity and support to follow their dreams, face new challenges and aim for the impossible.


We work in a tough environment where we're often expected to achieve the impossible, supported by good leadership, trust and respect.

From our earliest days, people have been our priority; both the people who work for us, and the people who travel with us.


About the role


This position is primarily responsible for the administration and support of key accounts within the Vii business, which sits under the Qantas Loyalty Group.

Working with a Team of Gift Card Administrators, you will be responsible for the day to day operations of our Gift Card and Loyalty Programs.

A typical day will include answering escalated customer service enquiries from the Contact Centre, responding to client enquiries and requests, running reports, configuring program parameters, troubleshooting technical issues and inquiries and reconciling data and financial accounts.

Working with assigned Senior Account Managers, you will also be responsible for assisting them in their day to day management of key accounts, as well as working on projects and other ad hoc tasks.


What you'll be responsible for

  • Issue Identification and Improvement: Identify and escalate issues, and suggest improvements to the development team
  • Technical Incident Resolution: Analyze and resolve technical and functional product issues for internal and external customers

Skills you'll need

  • Critical thinking: Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
  • Attention to detail: Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
  • Problem Solving: Identifies problems and develops logical solutions that address the problems

If this isn't you, but you know someone who would be amazing in a Qantas Internship role - be sure to share

Job Type:
Internship


Salary:
$55, $120,000.00 per year


Schedule:

  • Day shift
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