Area Manager - Melbourne, Australia - Hub Australia

Hub Australia

Verified Company

Melbourne, Australia

5 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work for a certified Great Place to Work and B-Corp

A natural leader who thrives on getting the most out of their team
Motivated to build a collaborative and vibrant community

Area Manager | Melbourne

Reports to:
General Manager (VIC & SA)

Start date: 01 May, 2023

Location:
Melbourne

Employment type:
Maximum term - Full-Time (FTE 1.0) until 31st October 2024

Ordinary hours of work:
Our locations are staffed between 08:30 - 17:00 Monday to Friday. After-hours work will be required for Member Events and to properly perform your duties in accordance with this agreement. In addition, you are expected to attend the biannual strategy gathering

Salary:
To be discussed at the interview stages

About Hub Australia

Founded in 2011, Hub is widely considered the market leading premium workspace-as-a-service platform in Australia and is renowned for its customer service.

We deliver hospitality driven solutions that create workspace experiences that people love.

We are the trusted local workspace partner for businesses and landlords that choose Hub because we help them attract and retain the best talent and tenants.

Hub manages premium flexible workspace, business lounges, concierge, building activation and other amenities across locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

We have further locations under development in suburban locations on the eastern seaboard, as well as Perth.

This national network will mean that Hub will be in the unique position of being the only local operator to provide a consistent, premium experience for businesses to support the hybrid workplace demands of the talent they need to succeed.

Hub has been listed as one of Australia's best employers by Great Place To Work for the last 3 years running and it's our commitment to creating a thriving culture for our Hub team that in turn makes it possible to in turn do the same for our customers' workplaces.

Hub is a certified B-corp and carbon neutral organisation. All locations we operate are also certified carbon neutral and WELL Health and Safety accredited.

Our 3-year strategy is to create Australia's best workspace-as-a-service platform for businesses and their teams to love where they work.

Your role

Our Area Manager's will ensure smooth operations across our locations, while motivating and leading their team to continually exceed business objectives, financial targets, and member deliverables.

They will also ensure to live our values, deliver brand promises, and develop and nurture their staff for individual and team success.

The Area Manager will take the lead to ensure a collaborative environment that is fully operational, whilst driving retention, growth, and promotion of Hub's member services.

Responsibilities

Nurture a thriving team culture_
Facilitate open and ongoing conversations amongst the team around feedback and improving our personal and collective performance
Conduct and document weekly WIPs with your direct reports, along with monthly followups, quarterly coaching sessions and professional development recommendations
Support learning, training and development for your team (in liaison with P&C team) to ensure employee satisfaction and retention
Ensure your team has accurate and timely metrics to measure their performance
Facilitate training of new systems and procedures to your team when required
Work with People & Culture (and your General Manager where necessary) to hire and onboard new team members
Be an advocate for Hub's policies and procedures to your team and members
Support the company in its ongoing certifications, including B-Corp certification and Great Place to Work
Live and breathe our values and Customer Service values
Community Management and Member Experience_
Work with your team to deliver a customer experience so great that people want to recommend us to others, always having the teams Net Promoter Score front of mind
Work closely with the Customer Experience team to ensure alignment to the National Experience Datasheet Systems (EDS)
Ownership of billing for your Area; including working closely with the Clubhouse Leads to complete the monthly bill run accurately and on time; and the Hub Australia delinquents process
Resolve Customer complaints referring to Hub's member policies and licence/membership agreements where applicable

- _

Member Retention, Development & Sales opportunities_
Take responsibility for member retention metrics, implementation of initiatives to improve stats and work towards 100% occupancy and reduced churn rates
Assisting the Sales Manager and General Manager with sales deals and strategies.
Look for ways to upsell and upgrade existing members within the community
Ensure there is a focus on Business & Member Service revenue opportunities within the team
Assisting with tours for special guests of Hub
Liaise with Sales Manager and Marketing Team to ensure effec