Consultant, Claims Settlement - Sydney, Australia - Insurance Australia Group

Insurance Australia Group

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Role
We are looking for a Settlements Consultant to effectively manage and maximise negotiated Settlement opportunities.

You will be required to pursue opportunities to drive cost containment that ensure a commercially beneficial outcome for the organisation whilst balancing our legislative/compliance requirements (reducing risk).

Key Responsibilities

Effectively negotiate settlement opportunities (by way of making both written and verbal representations on behalf of IAG) with relevant stakeholders to achieve commercial outcomes in line with KPI's.
Liaise with a range of internal and external stakeholders (including partnered organisations) in ensuring risk/exposure is mitigated and appropriate business and customer outcomes are achieved.
Ensure adherence to external regulatory/legislative requirements together with compliance to internal business rules and established ways of working.
Ensure effective management of work allocation in accordance with set established Service Standards (SLA).
Ensure effective management of dispute resolution and customer management where points of contention and/or conflict arise.

Skills & Experience

A background in managing complex insurance claims (1+ years' experience)
Highly developed negotiation skills, experience in dealing with Third Party negotiations
A track record of strong internal and external stakeholder management and influencing skills including Customers, Third Party Insurers & Representatives
Excellent written and verbal communication skills
Solid understanding and ability to use Claim Centre Version 7 & 8

About Us
At IAG, we live and work by our purpose to make your world a safer palce. We are motivated by a unique culture that celebrates, honesty, creativity, empathym equity and collaboration.

We call it the IAG way and it means we all share a "ready for anything" mindset that sets the tone for positive actions and positive outcomes.

We put heart into everything we do which guides us to create amazing thing for our customers, our people, and our communities.

We're brimming with ideas, ambition and a readiness to appy bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.

We are ready for anything.

Ready for anything? Let's Talk.
IAG rewards and recognises its people with generous benefits, career development opportunities and rel work-life balance.

Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discouns and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconcilliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees.

More information on our Reconcilliation Action Plan can be found on our company website.

IAG Culture Story