Technical Support Analyst - Sydney, Australia - Excolo Partners

Excolo Partners

Verified Company

Sydney, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

IT & Telecomms

Help Desk / Support
Sydney

Contract

18/3/202- 5 week contract

Sydney

, CBD Offices

L12 Technical Support

Our client is a globally recognised professional services business and going through some significant growth We're looking for a Technical Support Analyst to join their team and provide technical services to their Australian employees

This is an initial 5-week contract with an opportunity to work on BAU and project support work Working across a variety of Inhouse technologies and MS 365 suite.

You must be available within 1 week to be considered for this role

You will be responsible for:

Handle endtoend Incident, Service Request, and Problem management, including qualified escalation to specialized teams when necessary.
Execute local and regional projects as part of global programs, such as deploying new client hardware and software technologies, managing asset logistics and demand, and handling office relocations.
Create and maintain process and workflow documentation related to Service Desk operations for both internal and customer use cases.
Provide regional and global client support, primarily focusing on the support and maintenance of client hardware including various devices.
Mentor and provide decision support for less experienced IT Support Engineers.

What you will need to be successful:

Excellent interpersonal and communication skills with a strong customer-service orientation.
Strong technical aptitude and ability to learn new skills and research solutions independently.
Reliable, punctual, and able to work with mínimal supervision.
Ability to support technical change management processes, liaising with internal teams and stakeholders.
Ability to work within standard operating procedures and contribute to their development.
Ability to address exceptional issues proactively and match business requirements to technical solutions.
Detailed knowledge of various operating systems and hardware devices.
Experience with industrystandard Service Desk management solutions.
Experience in an environment with centralized network and infrastructure services.
Experience as a contributor to large corporate projects.