Customer Success Specialist - Sydney, Australia - ClickView

ClickView

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join a worldwide leading educational video company

Drive relationships and enhance video learning experiences for schools
9month maternity leave contract (September May), 2.5 days a week
Working in the office and remotely from home

Why join us?

Do you want to make a positive impact on the education of future generations? If the answer's yes, then we want you here at ClickView.

We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together.

You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

The role of the Customer Success Specialist is to nurture and grow the relationships with new and existing ClickView customers & to support a high performing Customer Success team to provide optimal customer success and satisfaction using ClickView products and services.

The Customer Success Specialist will play a pivotal role in retention and renewal of the existing customer base, and will make a significant contribution to business success through hitting customer satisfaction key results.

Your responsibilities include:

Respond to the renewals console within 24 hours
Process renewals and send invoices for all committed customers
Monitor renewal reminders and triage as required
Support Advisors with customer renewal follow based on forecast stage
Provide weekly renewal report progress to Regional Managers
Process new sales within 24 hours of handover from sales team
Support automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process and escalating where necessary
To accurately document all actions and information on cases and requests
Share information and actively assist other team members to deliver quality outcomes for customers

Requirements:

2 years' experience in a customer facing role, with superb customer service skills
Experience in renewals or sales support would be beneficial
Exceptional written and verbal communication skills with strong attention to detail
Strong ability to build and foster relationships
Customer centric in mindset and implementation
Ability to problem solve and think critically

Benefits:

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Flexible working hours and arrangements:

to accommodate for different working preferences and personal situations

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Learning and Development budgets - professional opportunities made available to all our teams, so you can continue growing to be the best you
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Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ‍
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Regular social events and conferences: