- Ensure exceptional customer service achieved and build relationships with our clientele.
- Responsible managing the end to end guest experience and check-in and check-out tasks
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.
- Develop and maintain positive working relationships with others and team player.
- 2+ year of experience in similar roles, preferably in a luxury hotel environment
- Exceptional interpersonal and communication skills.
- Thorough follow up, strong attention to detail and problem-solving skills is a must.
- Excellent time management and organisational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience and ability to remain calm, polite and patient in stressful situations.
- Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.
- Experience of OPERA property management system a distinct advantage.
- Must have full working rights for Australia
- You will join a supportive, progressive and highly experienced team
- Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities - we have a global footprint
- Complimentary breakfast, wellbeing programs and initiatives
- Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania's rare and unique wildlife or enjoy world-class events whilst pursuing your passion
-
Service Desk Agent
1 week ago
Commonwealth Bank of Australia Hobart, AustraliaService Desk Agent · - **Make a meaningful impact on customer satisfaction**: · - **Develop with limitless IT learning and development opportunities**: · - **Work with world leading technology tools and platforms** · **See Yourself In The Team** · End User Experience (EUX) build, ...
-
Front Desk Agent
3 days ago
Marriott International, Inc Hobart, Australia Part time**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** No ...
-
Front Desk Agent
3 days ago
Marriott International, Inc Hobart, Australia Full time**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** No ...
-
Night Front Desk Agent
2 days ago
Marriott International, Inc Hobart, Australia Part time**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** No ...
-
Night Front Desk Agent
1 week ago
Marriott International, Inc Hobart, Australia Part time**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...
-
Front Desk Agent
3 days ago
Marriott Hobart, Australia Full timeJob Number · Job Category Rooms & Guest Services Operations · Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · The Tasman, a ...
-
Front Desk Agent
4 days ago
The Luxury Collection Hobart, Australia Part timeJob Number · Job Category Rooms & Guest Services Operations · Location The Tasman a Luxury Collection Hotel Hobart, Murray Street, Hobart, Tasmania, Australia VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · The Tasman, a Lu ...
-
Front Desk Agent
3 days ago
Marriott Hobart, Australia Paid WorkJob Number · Job Category Rooms & Guest Services Operations · Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · The Tasman, a Luxury Coll ...
-
Front Office Supervisor
3 days ago
Crowne Plaza Hotels & Resorts Hobart, Australia**What is the job?** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable · experience. As a Front Office Supervisor, you'll lead the team delivering True Hospitality to · anyone walking into the hotel and oversee the daily operations of the Lob ...
-
Guest Service Agent
2 days ago
Marriott International, Inc Hobart, Australia**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...
-
Front Office Supervisor
3 days ago
Iron Creek Bay Stay Farm Sorell, Australia**Title**: Front Office Supervisor · **Department**: Front Office · **Reports To**: Front Office Manager · Effective Date: 01/09/2023 · **Purpose**: The Front Office Supervisor is responsible for ensuring the efficient operation of the front desk and providing exceptional guest s ...
-
Front Office Supervisor
1 week ago
InterContinental Hotels Group Hobart, AustraliaHotel Brand: Crowne Plaza Hotels & Resorts · Location: Australia, Tasmania, Hobart · Hotel: Hobart (HBAHO), 110 Liverpool Street · What is the job? · The moment a guest steps into one of our hotels, they walk into a genuinely memorable · experience. As a Front Office Supervisor, ...
-
Front Office Supervisor
4 days ago
Crowne Plaza Hotels & Resorts Hobart, Australia Full timeWhat is the job? · The moment a guest steps into one of our hotels, they walk into a genuinely memorable · experience. As a Front Office Supervisor, you'll lead the team delivering True Hospitality to · anyone walking into the hotel and oversee the daily operations of the Lobby ...
Front Desk Agent - Hobart, Australia - Marriott
Description
Job Number
Job Category Rooms & Guest Services Operations
Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.
The Opportunity
The Tasman Hotel, Hobart is now searching for engaging, experienced and committed Guest Service Professionals to join our Rooms Department. We're looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.
Key Accountabilities
Begin your journey with us as a Front Desk Agent (Part time)You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.
Profile
Rewards for work, benefits for your lifestyle
Connect your passions with a rewarding career
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.