Customer Service Representative - Perth, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

You are a hard worker who's driven to make a difference for our customer

We are a diverse and inclusive team
Together we can create brilliant customer experiences

Do Work that Matters

As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when they contact us.

You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments.

You will work across a diverse breadth of enquiries, including:

Concierge and welcome calls

Missed payments and earlyintervention collections
Simple customer service enquiries

See Yourself in our Team
T his is a hybrid position giving you the flexibility to work from home and the office.

We currently have Part Time positions available in
February on the below shift:

Thursday - Monday, 1.00pm - 6:00pm (AWST )

We're Interested in hearing from people whoGenuinely care about the experience of customers

Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us

Hours and training
To be considered for this role you must have the following availability:

Available to work from the Perth office, 300 Murray Street, once a fortnight
Outside of this, we'll do our best to accommodate your work preferences & availability
Training will commence from the start date with all new starters undergoing mandatory training (dates and times to be confirmed)
Please note, we cannot provide any time off during the training period
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career

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Advertising End Date: 03/12/2023