Subscriber Services Representative - Perth, Australia - Seven West Media

Seven West Media
Seven West Media
Verified Company
Perth, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Seven West Media is the leading listed national multi-platform media business based in Australia.

We comprise Channel Seven, the leading free to air capital city television network and Western Australia's leading newspapers The West Australian, The Sunday Times and associated WA regional newspapers.

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An exciting opportunity exists to join our fun and friendly Subscriber Services team. The position is focused on inbound customer service contact and service based administrative tasks for our newspaper titles. The team's key focus is delivering outstanding and efficient service to our subscribers in a busy contact centre.


About you:


  • You will have a proven track record in providing exceptional customer service in a contact centre or similar environment.
  • You are confident in your ability to communicate effectively in both verbal and written formats.
  • You have a creative approach to problem solving and can think on your feet.
  • You have a proven track record in working with CRM data bases, and understand the importance of accuracy and detail.
  • Your energetic approach highlights your sense of urgency.

About the role:


  • Your primary focus will be providing excellent service to our home delivery and digital subscribers.
  • A typical day involves taking payments, processing holds, starting new subscriptions and working hard to overcome and assist with any complaints and cancellation requests.
  • You'll ensure our customers are given clear and correct information every time.
  • Your attention to detail and commitment to accuracy ensures that our CRM is well maintained and up to date.

Job Perks:


  • Free onsite parking and gym.
  • Onsite café.
  • Friendly and supportive team culture with opportunity for career progression
  • Access to a huge range of offers and discounts through Seven West Perks.
  • Free digital subscription with access to the West Rewards program.
For any questions about the job please contact Chantelle Mullins on

  • Seven West Media is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace_.

Recruitments Agencies:

Seven West Media does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.


Advertised: 16 Jan :00 PM W. Australia Standard Time

Applications close: 16 Feb :55 PM W. Australia Standard Time

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