Support Coordinator - St Peters, Australia - NHC Disability services

NHC Disability services

Verified Company

St Peters, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

_POSITION DESCRIPTION_

SUPPORT COORDINATOR

The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the supports in their plan and develop their capacity over time to coordinate and manage their own supports.

Primary Objectives

Assist NDIS participants to: o Implement their plan and increase their capacity to manage/direct their own supports o Have greater opportunities to explore and connect with their community and alternative support options o Strengthen their informal support networks o Maximise the value for money they receive from their supports o Access and use the NDIS Participant Portal myplace
Effectively communicate and maintain relationships with the NDIA

Key Accountabilities

Action referrals in a timely manner
Support the NDIS participant to:

Assess a number of mainstream, community, informal and provider options

Select preferred options or providers

Negotiate services to be provided and their prices

Develop service agreements and create service bookings with preferred providers

Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required)

Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds

Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds

Link to mainstream or community services (i.e. housing, education, transport, health)

Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:

resolve problems or issues that arise

- understand their responsibilities under service agreements
- change or end a service agreement

Be the key contact for service issues, complaints, major changes and plan reviews.

Page
1 of 2*Prepared June 201- Assist participants to prepare for their plan review by supporting them to: o assess whether they achieved their goals and got value for money for their plan o identify solutions to problems experienced in implementing the plan o consider new goals

Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.

Other

Maintain confidentiality of customers, their families/carers and the organisation
Effective networking internally and externally to assist individuals achieve their desired personal outcomes.
Manage any perceived or real conflict of interest in accordance with the NDIA's Terms of

Business

Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency
Enhance HWNS practice and reputation through continuous improvement, business development and innovation.

Working relationships

Develop strong relationships with customers and their families, carers and advocates, NDIA, other mainstream and disability service providers, members of the community, networking groups, funding bodies, government agencies, auditors and practitioners
Develop collaborative working relationships with Area Managers, Supported Living Managers,

Individual Support Managers, Customer Service Officers and other Support Coordinators.

Share knowledge and experience with colleagues and members of the Customer Engagement team.
Work with Admin, Finance, and Shared Services employees

Knowledge, skills, experience and values required

A commitment to the Code of Conduct of House with No Steps
Excellent interpersonal and active listening skills
Excellent written and verbal communication skills
Ability to adapt communication style to meet people's needs.
Able to resolve conflict
High level of numeracy and literacy
Strong administrative skills; time management, coordination of tasks, efficient work practices
Excellent computer literacy and confidence and capability in using systems and technology
Ability to work with mínimal supervision
Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/carers
Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system.