Customer Support Specialist - Inner West, Australia - National Workforce

National Workforce

Verified Company

Inner West, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Inner West Sydney NSW

$50 - $60 Annually

Full time

Campbelltown location
Onsite parking
Supportive, friendly culture

Our client, a Leader within the Manufacturing industry, is looking for energetic and passionate Customer Service professionals to join their team based in Campbelltown.

Reporting to the Team Leader Customer Service, you will be responsible for ensuring positive and successful interactions with customers and act as a Brand Ambassador for the business.

These roles are permanent, full time and is a great opportunity to join a family values based organisation with a friendly and supportive culture.

The hours are a rotating roster between 7am and 6pm and there is onsite parking available onsite.

Duties will include but are not limited to:

Handle a range of customer service oriented tasks including; placement of phone orders, delivery enquiries and product related enquiries
Provide accurate information to customers about product information, in a confident manner
Manage and update customer details at every opportunity
Take ownership of customer escalation and/or investigation and see through to resolution
Perform troubleshooting with customers to avoid non warranty related issues
Ensure registrations, claims and any other enquiries received from customers are dealt with efficiently
Manage and process warranty claims within SLA
Ensure claims are completed within process and service levels expectations
Provide timely information to Finance to process payments owing to service providers within SLA
To be considered for these roles you will n eed to possess the following:
Previous experience within Customer Service
Proficiency with the use of computers
Strong communication skills
A strong customer and solutions focus
The ability to work well as part of a team
CONSULTANT:
Melissa Allison