NISS Operational Lead. Permanent Full-time - Dandenong, Australia - Life Without Barriers

Description

• Work for one of Australia's largest social purpose organisations
• Competitive base salary + $21,500 vehicle allowance + 11% super
• Hybrid work environment - role can be based in VIC or NSW
• Monthly rostered day off

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Service

Our National Immigration Support Service (NISS) offers comprehensive assistance to individuals seeking asylum and refugees residing within the Australian community.

Navigating the journey toward stability in Australia, as an asylum seeker or refugee, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.

At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.

Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.

About you

Are you a seasoned leader ready to make a significant impact in social services and refugee support? Our NISS program is the place for you. We are seeking an exceptional Operational Lead to lead our operations nationwide.

Reporting directly to the National Director, you'll lead our dedicated teams across Australia, driving the delivery of client services with unwavering commitment. You'll uphold our organisational values, ensuring adherence to contractual and legislative requirements while striving for financial success.

We're seeking candidates with a strong background in social services, coupled with senior leadership experience. A comprehensive understanding of refugee and asylum seeker legislation and policy is essential for success in this role.

About the role

This role assumes overall operational responsibility for the NISS program. This includes overseeing operations in each State and Territory, managing operational budgets, ensuring contractual compliance, and maintaining positive external relationships and reputation.

Their primary duty involves nurturing strong relationships with relevant stakeholders to ensure successful service delivery, fostering an environment focused on achieving client outcomes, adhering to contractual and legislative requirements, and achieving financial success.

This permanent, full-time position can be based in Sunshine or Dandenong (VIC) or Parramatta (NSW). This role provides flexibility, allowing for both office and home-based work arrangements, facilitating a harmonious work-life balance.

Key Responsibilities

• Provide leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours, and strategies needed to bring about lasting improvements and efficiencies across the organisation.
• Monitor, coach, support, motivate, and develop team members to enable them to deliver to the best of their ability.
• Supporting the Program Implementation and Support Lead, in managing the subcontractor relationship and meeting their contractual requirements.
• Model and implement a culture of continuous improvement throughout the program and service areas, focusing on systems and process that will improve the customer experience.
• Communicate operational objectives, plans and operational updates as per the business plan and as required by the Director NISS.
• Develop and implement business development and growth strategies within local regions and in accordance with the LWB Strategic Plan and business plans.
• Hold accountability for the operational financial performance of the NISS Program.
• Ensure compliance with operational budgets, including program growth and business development activities.

Skills & Experience

• Tertiary level qualifications in Human Services / business, management, or relevant field.
• Demonstrated experience in a similar Leadership level role within the community services sector.
• Proven experience in building and managing relationships with key stakeholders from government agencies, accrediting bodies, and NGOs.
• Demonstrated experience in managing competing priorities and delivering high quality outcomes within agreed timeframes.
• Demonstrated knowledge of community services policy and practice in Australia.
• Working knowledge of relevant legislative and regulatory environment for areas of business responsibility.
• Ability to drive organisation-wide initiatives and strong organisational, planning and prioritising ability.
• Ability to implement national business development and growth strategies.
• The ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies and the media.
• Excellent written communication skills for the creation of reports, correspondence and other material.
• Strong verbal communication skills and presentation ability.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check.

Benefits.

• Monthly Rostered Day off
• $2000 annual meal & entertainment card for everyday living expenses (for example, mortgage or rent)
• Options in a Novated Car Lease - pay no GST on the purchase price of new car or save on running costs of existing car.
• A mobile phone and laptop
• A rostered day off per month
• Employee Assistance Program
• Opportunity to work for one of Australia's largest social purposes organisations.
• Ongoing training and development opportunities
• Travel club membership & discounted health insurance