Customer Service Officer - Perth, Australia - Amana Living

Amana Living
Amana Living
Verified Company
Perth, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job no: 496631


Work type:
Full time


Location:
Perth CBD, Inner & Western Suburbs


Categories:
Customer Service Officer


_Why Choose Amana Living?_


Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962.

We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued.

Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our values are compassion, collaboration, curiosity, inclusion and trust.

Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.


Our Benefits

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • School holidays childcare assistance
  • Continued superannuation contribution for employees who are on paid on unpaid parental leave
  • Health and wellbeing programs and more
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program


At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.

Join us in making a difference


_ The Role_
This role is a permanent full time position offering 76hrs per fortnight.


_ Key responsibilities:
_

  • Redirecting incoming calls to the most appropriate Service Stream Customer Service Coordinator to ensure a timely response
  • Proactively driving business sales and seeking out opportunities to promote the services available within Amana Living to both current and potential clients and assisting them in selecting those that are best suited to their needs
  • Documenting accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system (CRM) and redirecting to the appropriate team member as required
  • Establishing, developing and maintaining active relationships with current clients and prospective clients to assist in generating new business for Amana Living products/services
  • Following up with any clients that haven't progressed to the handover point, to ensure admissions are maximised

_About you_
This role is a permanent full-time position offering 76hrs per fortnight,


_ Essential Criteria:
_

  • Demonstrated customer service experience, preferably in a highly regulated/complex environment
  • Knowledge of the Aged Care industry and/or Home Care Common Standards _(desirable)_
  • Successful sales experience would be advantageous _(desirable)_
  • Ability to obtain a National Police Clearance _(within 6months validity)_
  • Successful completion of preemployment health form and reference checks
  • Evidence of COVID19 and 2024 Flu vaccinations

_How to apply_

  • If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately._

Advertised: 07 May 2024 W. Australia Standard Time

Applications close:07 Jun 2024 W. Australia Standard Time
**Position Description
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