Case Manager - Canberra, Australia - EML

EML

Verified Company

Canberra, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Case Manager:

ACT - Canberra Workers Compensation Full Time

EML is a leading
Workers Compensation and
Personal Injury Claims Management business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over
3,900 dedicated employees
.

We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career** here at EML.

THE OPPORTUNITY

As part of our diverse team based in
Canberra, you'll help make a positive impact on someone's life every day.

You'll feel great satisfaction knowing your talent and hard work has a purpose.

We are currently recruiting a Case Manager to manage a portfolio of
Physical and Psychological claims within our Federal Self-Insurance business unit.

You will be the point of contact for our self-insured client and the injured worker, guiding them through the workers compensation process and supporting optimum return to work outcomes.

In return, we want to help your career flourish with progression opportunities regularly available and ongoing training to help you gain new skills, grow and accomplish your goals.

YOUR RESPONSIBILITIES

You will be proactively managing mental health and physical claims, drawing on your exceptional customer service and decisionmaking skills to help make a positive impact on someone's life every day
Adopt a service

- orientated approach that is focused on early intervention and the interests of all stakeholders

Facilitate active participation of the injured worker and their employer in any return to work and recovery planning
Bringing your existing skills, you can do more of what you love or learn something new in a team aligned to Federal Self-Insurance

ABOUT YOU

You will have a background in customer service
You will display a high level of empathy and resilience when supporting your injured workers through your customer centric approach
You will be proactive, strategically focused and can think creatively when engaging with stakeholders such as workers, employers, providers and family
You will have strong communication skills and can build rapport and confidence with your customers
You will effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
Prior experience in claims management and/or allied health experience is highly desirable
Tertiary studies in Business, Commerce or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) are advantageous

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

_ EML provides career opportunities and great employee benefits, including_:

A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to annual company incentive scheme
Comprehensive learning and development support
Companywide events to celebrate success
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super