Operations Team Leader - Brisbane, Australia - Macquarie

Macquarie

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Operations Team Leader

The Cash and Banking Operations team's core function is to support Macquarie's Advisers, Independent Financial Advisers and Clients within our Retail Banking and Business Banking divisions.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability.

You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

What role will you play?
You will provide ongoing coaching, mentoring and support to ensure the productivity, effectiveness, and continuous improvement of your team.

You will be responsible for managing call queues to ensure same day service, completing call and quality monitoring, and ensuring all regulatory requirements are observed.

Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.

What you offer

Passionate people leader with experience in a client service environment
Excellent communication, relationship building and stakeholder management skills
Committed to high quality client and employee experiences
Strong sense of business acumen and risk awareness
Exposure to deposit products and an understanding of Business Banking is advantageous.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

Hybrid and flexible working arrangements
Wellbeing and service bonus leave
Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
Paid volunteer leave and donation matching
Range of benefits to support your physical, psychological and financial wellbeing

About Banking and Financial Services

Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best.

If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.

With the right technology, support and resources, our people can work in a range of flexible ways.

LI-hybrid

Job ID BFS-976252