Operations Support Consultant - Melbourne, Australia - Bupa

Bupa

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Opportunity

We are a world leading health organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives.

Bupa Health Services provides clinical services across Australia, with a focus on providing exceptional customer experiences, outstanding client outcomes and the highest level of clinical safety and quality.

The Role
- **We currently have an exciting opportunity for a process-orientated worker to join our team and help us deliver on our service promise.**:

You will be required to work on a rotating roster between the hours of 7:30am
5pm Monday to Friday

:

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We currently have 3 positions available within our team on a permanent basis.

Our Operations Support Centre is the engine room of our Bupa Medical and Health Services across Australia, supporting the Bupa Medical Centres, our 3rd party providers customer enquiries, appointment follow-ups and administration across our Visa Medical Services, Dental, Optical and Audiology nationwide.

It's a busy, varied, customer-focused team working to quick turnaround times and high standards of support.

By doing a great job, you'll be making sure our customers have a smooth and supported experience on their health journey, and that's pretty cool to be a part of

Key Responsibilities

About You

To thrive in this role, you will ideally come from a processing background in the insurance, medical or financial fields, with previous experience working in a complex legislative environment key to your success.

You'll be able to do the same tasks over and over at speed, while making sure you're delivering high quality work.

You will:

Be an adept relationshipbuilder with excellent interpersonal and communication skills
Have a proven track record to meet and exceed turnaround times (SLA's/ KPI's)
Be comfortable learning onthejob every situation and question we encounter is unique we can't teach this stuff in a classroom. You'll learn from buddying with your team members and learning as each query comes in
Have a true teamplayer attitude and tangible customer focus lots of places say it but we live and breathe teamwork here we all pitch in and we all do our share to make sure the job gets done and our customers get what they need that's our main goal

Be at the heart of it with Bupa:

Our Central Support Team are passionate and professional, and we really care about the work we do.

Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do.

We're not an ordinary team, and we're not looking for an ordinary team member.

You'll enjoy all the benefits of working with Bupa in Australia, including:

Comprehensive training and ongoing development
we say it because we actually do it
Internal career progression opportunities
Competitive salary + annual bonus + Bupa benefits including significant product and service discounts
Regular team meetings and celebrations of success

Bupa employ more than 80,000 people globally and 22,000 across Australia and New Zealand. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they're at the heart of our positively different culture of care.

At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.