Supporter Services, Team Leader - Sydney, Australia - Beaumont People

Beaumont People
Beaumont People
Verified Company
Sydney, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Based Surry Hills, Sydney 2010

  • Full time, permanent role
  • 50% Hybrid working
  • The Supporter Relations, Team Leader will drive a team of 3 phonebased coordinators to maximise supporter engagement and retention for RFDS (SE)_
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Based Surry Hills, Sydney 2010:

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Full time, permanent role:

-
50% Hybrid working

The Organisation - Royal Flying Doctor Service, SE Section
The Royal Flying Doctor Service (RFDS) has been supporting rural and remote communities since 1928 and is one of the

largest and most

trusted and respected aeromedical organisations in Australia and in the world.

In some of the most remote areas of New South Wales,

emergency care, telehealth and wellbeing services provided by the RFDS (South Eastern Section) are a

vital lifeline for communities. Committed to providing the highest level of care and service to their donors and supporters who are essential to their mission, RFDS (SE) are seeking a new team leader to join their Supporter Relations team.


What's in it for you?

  • The chance to join an organisation that brings lifesaving healthcare to Australians in rural, regional and remote Australia.
  • Opportunities for ongoing learning and career development
  • The chance to join an energetic, impactful and caring fundraising team
  • A culture that celebrates team achievements and collaboration
  • Flexible and hybrid working arrangements that support wellbeing and lifework balance

The Role - Supporter Relations, Senior Coordinator (Team Leader)
Due to an internal movement, RFDS are looking to onboard a new Supporter Relations, Senior Coordinator. This is a Team Leader role essential to

maximising supporter engagement and retention.

The Supporter Relations team are responsible for providing

warm, friendly, informed, and energetic interactions with all RFDS supporters and the public through

You will report to and work closely with the Retention & Development Manager to

enhance supporter care strategies that

build lasting relationships with donors including the continued development and training of the team to

ensure the success of the supporter retention strategy.


Responsibilities

  • Coach and lead the Supporter Relations Team of 3 coordinators
  • Manage the team's daytoday workloads ensuring that tasks are prioritised & timelines are met
  • Develop, implement & maintain supporter care strategies that build strong & lasting relationships with donors
  • Ensure that all supporter interactions are handled with the highest level of care & professionalism
  • Monitor & report on the effectiveness of supporter care strategies, & identify areas for improvement
  • Ensure compliance with policies, procedures, and relevant legislation.

Your skills & attributes

  • Demonstrated experience as a team leader in a contact centre environment, NFP experience highly regarded
  • Experience in inbound and outbound call centre programs, including retention
  • Confident building relationships with a diverse group of internal & external stakeholders
  • Demonstrated success recognising improvement & efficiency opportunities
  • Excellent organisational & administrative skills and attention to detail
  • Ability to maintain a high level of customer service standards
  • Ability to manage budgets & create reports for senior leadership
  • Excellent listening, negotiation & complaint handling skills
  • Intermediate level experience with MS Office & CRM systems
If you have a genuine

commitment to the mission, vision & values of the Royal Flying Doctor Service and are

passionate about providing excellent service to their supporters, then this could be your opportunity to

make a meaningful difference.

Send your resume through the 'Apply' option.

If you haven't worked in the fundraising sector previously please also include a cover letter that tells us why you are excited about this role.


Beaumont People have been engaged to support Royal Flying Doctor Service, SE Section
**in the recruitment of this vital role, please direct all enquiries directly to us.
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