Customer Service Representative - Brisbane, Australia - PFD Food Services

PFD Food Services

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Based in Lytton, Brisbane:

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Full time permanent position:

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Tuesday

Saturday (8am 4pm)

PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets.

Expanding rapidly to meet the demand of an ever growing customer base, we are Australia's largest family operated Foodservice company with over 800 company owned trucks and customer service focused drivers making daily deliveries.

With an extensive range of fresh meat and seafood, together with frozen products, drygoods, paper products and cleaning solutions for the Foodservice Industry, PFD has proven their unwavering commitment to their customers and are considered a source of innovation, a provider of insight, a solver of problems.

In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

The Role

Bring your exceptional customer service, up-selling and communication skills to the fore Integral to this role is effectively liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills, friendly phone manner and terrific organisational capabilities.

Key Responsibilities

Create and maintain excellent customer relationships
Process customer orders and/or enquires
Process and print relevant picking slips, invoices and customer pick up requirements
Advise relevant staff/departments of any specific customer requirements
Follow up on all issues relating to customers, credits, operations/transport and replenishment
Ensure that all customer details are updated when necessary
Perform administrative and general office tasks as required
Outbound calls, upselling expertise

Key Competencies, Skills and Qualifications

Excellent communication and organisational skills
Excellent interpersonal skills
Previous call centre experience preferably in the Food Service industry
Excellent telephone manner
Willingness to take on new tasks and be multiskilled in various roles within the office
Great computer skills (including Word, Excel)
Capable of working under pressure in an exciting team environment
Show initiative and a positive attitude
Attention to detail

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer