Journey Expert - Melbourne, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Req ID: 55321

Department:
Product and Well Managed Cluster

Division:
Australia Retail

Location:
Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive.

We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

Home loans play a central part in millions of Australian's financial goals and aspirations.

Critical to having a successful Home Loans business the Home Loan Portfolio works hard to make great Home Loan experiences possible for our customers today, while innovating to delight them tomorrow.

The Well Managed Cluster is responsible for ensuring those experiences occur in a well governed and effective way and to ensure our processes and outcome align with the expectations we set with our customers.

This role is working within the Operational Excellence squad to help support its case managers in managing various events and projects underway to rectify issues impeding the products' intended operations.

As a Journey Expert, in the Operational Excellence squad you will be responsible for:
Helping embed tight workflow and project best practises in the squad
Working across various internal systems to align information pertaining to performance & timeline reporting.
Identifying opportunity and efficiencies in governance of the squad work and projects to deliver faster outcomes.

Working within the squad and with stakeholders to improve the transparency of work and risks related to the delivery of annual targets.

Influencing others to deploy project improvement opportunities.
Supporting case managers and senior squad members with small initiatives as required.

Ensuring Home Loan compliance events are managed in accordance with event reporting, management and governance guidelines, minimising customer impacts as soon as possible.

Role Location: 833 Collins Street, Docklands VIC 3038

Role Type:
Permanent, Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Ability to manage plans and roadmaps with incomplete information and the drive to find ways to address gaps and make mature assumptions to move work forward.

A solid understanding of delivery & operational risks, their differences, and ways they can be managed.

Stakeholder management skills:
strong ability to influence and build relationships to achieve a common goal.
Experience working with JIRA and Confluence and new ideas in how to improve interconnectivity of tools.
Strong data and Excel skills to help automate data & reporting tasks and find new efficiencies.
Experience in smaller multi-hat Project Management Office would be an advantage.
Home Loans product and/or process knowledge is beneficial but not required.
Event Management / remediation knowledge is beneficial but not required.
Proactively identify, support and drive opportunities for change.
Familiarity with change management, readiness and delivery principles and processes; AND
Most importantly, flexibility... This role has the potential to stretch in various directions.

This could create further opportunities to learn new broader skills and progress into different parts of the Home Loan portfolio.

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

12/12/2023, 11.59pm, (Melbourne Australia)