Customer Support Consultant - Perth, Australia - Healthengine

Healthengine
Healthengine
Verified Company
Perth, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job Description:

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences.

Operating at the intersection of two fast-growing industries - health and tech - you'll play an active role in shaping the future of healthcare in Australia.


We're proud to share that Healthengine is certified as a Great Place to Work and ranked #19 in Australia's Best Places to Work (medium category).


Our Mission
Healthengine is a purpose-led business, and Australia's largest consumer healthcare platform, helping people navigate the complex world of healthcare. We're on a mission to transform humanity's health, one care experience at a time.

Healthengine's platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.


We're all patients, right? So, it's easy to get behind a mission that seeks to improve the healthcare experience for all Australians.


The Gig


Our Customer Support Consultants are the first point of contact for our Customers experiencing technical issues or requiring general support.

Our Support team delivers first class service to ensure that our customers get the most out of Healthengine.


Responsibilities:


  • Offer our customers information about new and existing products and services
  • Identify and respond to technical challenges and troubleshoot accordingly
  • Search for opportunities to provide valueadd services to our customers
  • Consistently deliver outstanding customer experiences
  • Collect insight and feedback about our products from our customers, and report back to our product teams
  • Escalate customer issues with data and evidence to be quickly resolved

About You
We're looking for someone who possesses the following skills and experience:

  • 2+ years experience in a Senior Customer Service role
  • Background in a technical help desk role is highly desirable
  • Professional, courteous verbal and written communication
  • Solutions focused and outcomes driven with an ability to teach and add value to the customer
  • Strong organisational skills and an ability to multitask

The perks behind the work
Healthengine is where you'll be your best self. You'll collaborate with smart, interesting people who will challenge you to be better.

In addition to an array of growth opportunities, we also offer:


  • Freedom and flexibility to work the way you want, with remote and hybrid opportunities
  • Good mix of virtual and onsite events and celebrations, because we know how to have fun
  • Fully stocked kitchen including coffee on tap and subsidised vending machine in our Perth space
  • Discounts, salary sacrifice and packaging options through our benefit partners
  • Extra leave so you can recharge and focus on your wellbeing
  • Workplace wellness program, including additional leave entitlements for a healthy worklife balance
  • Support for you when it comes time to grow your family with paid parental leave

Diversity and inclusion


Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture.

We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers.

If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
More jobs from Healthengine
See all jobs of Healthengine