Client Relations Manager - Sydney, Australia - Cartier

Cartier

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Reference Code: 100733
Client Relations Manager - Cartier, Sydney - Fixed Term:

Sydney, NSW, AU
PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

HOW WILL YOU MAKE AN IMPACT?
You will play an integral part within this key area of our business.

Reporting to the Client Director for Oceania, Client Relations Manager is responsible for leading the Client Activation and Client Data roadmap for Cartier in Oceania with the objective to increase client acquisition, conversion and long term loyalty.

This person will also instil a client-centric mindset across functions, sharing insights and providing an in-depth the understanding of Cartier clients to drive relevant plan and business opportunities.

You will be responsible for:

Maximising client data management and ownership
1st party data management, across all channels (retail, eCom, CRC, wholesale), ensuring data quality, accuracy and establishing a datadriven mindset in the team.
Setting, monitoring and driving Client data KPIs (data capture, optin rate, loyalty rate, recruitment rate ) to maximise business opportunities with the right processes in place and continuous support to frontline staff.
Being the referent in the market for client data trends, aiming for a comprehensive understanding of local client communities (needs, behaviours, trends etc.) either through regular internal analysis or via 3rd party data partnerships to further refine client knowledge.
Driving crossdepartment collaborations (Marketing, Digital Media, Commercial ) to enrich business plans and ensure a constant clientcentric approach
Leading Client reporting and analysis delivery (weekly, monthly and adhoc project based) while adjusting output/dashboard as required by the business
Looker reporting
Leading best practice sharing amongst regional and larger international Cartier CRM community
Leading local CRM strategy and campaigns
Defining yearly CRM campaign calendar in close collaboration with Media and Regional or Central client teams (deployment of ww campaigns, local activations,) aligning resources, timing, content and audiences.
Setting relevant 1:1 or 1:Many action plans to drive customer loyalty and recruitment and ensure a close followup of all initiatives in place for improvements and ROI.
Tracking VIP clients portfolio and support Sales teams in cultivating strong client relationships via exceptional 1:1 clientelling plans.
Creating analytical and qualitative reports postevent in a timely manner liaising with all relevant stakeholders

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We believe in shared success and understanding that with your actions you elevate your team and the Maison.

To contribute to team success, you will:

Have a minimum 67 years proven experience in similar role at leading directtoconsumer brands or agency
Be digitally savvy and clientcentric displaying high analytical skills and attention to detail
Be fully proficient in Salesforces Marketing Cloud and Service Cloud, MS Office (primarily Excel and Powerpoint) and a sound understanding of Looker would be favourable
Demonstrate excellent English writing, speaking and presentation skills
Be a selfstarter, resultoriented with strong collaborative mindset
Ideally have exposure to managing a small team
Exhibit maturity, agility, strong work ethic and a 'Can do' attitude
Translate technical expertise into business opportunities
Thrive for continuous improvement of process and plans in place

HOW DO WE KEEP YOU SMILING:

A great opportunity to be a part of a dynamic and diverse team
The chance to work collaboratively with an array of creative and strategic minds, both locally and globally, to create market leading brand campaigns
A highly competitive salary along with a number of other generous incentives
We offer a plethora of opportunities within Cartier and the wider Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US:

After being shortlisted, you will receive a video call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
If you are successful through the video interview, you will be invited to attend a face to face interview with our Client Relations Manager to assess your suitability for the role and to get a better understanding of the role
From here you will meet our HR Manager to assess your fit for the business. In return, we will also share insights on our team dynamics and our company culture.
Finally, you will then h