- Leads and develops product support or solution(s) planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root causes, and develops recommendations/ solutions to drive business improvements.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Responsible for revenue and margin contribution of one solution or related set of services.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement.
- Typically 5+ years to establish a proven track record in directly related business.
- Typically first-level university degree or equivalent work experience; advanced degree is a plus.
- Technical understanding of PC products.
- Proficiency with desktop applications and familiarity with financial reporting tools.
- Problem detection and analysis of root cause.
- Leads teams to achieve results.
- Good communication skills.
- Influence within the same team and cross-functional teams
- Ability to build and manage strong customer relationships.
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, and presentation skills, listening actively and projecting a trustable image. Moderate knowledge of the IT and services industry knowledge of company organization, policies, HP's services offerings, end-to-end processes, tools, and routes to market.
- Moderate level of planning, project management and change management skills.
- Moderate knowledge of PC Hardware, Networks and Operating Systems.
- Moderate knowledge of Desktop Management and Cloud-based Endpoint Management tools.
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world's most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.
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Customer Assurance Manager - Forest Hill, Australia - HP Australia
Description
Customer Assurance Manager
Description -
What a Customer Assurance Manager does at HP:
Responsibilities:
Individuals who do well in this role at HP, usually possess:
Why HP Australia?
Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you
#LI-POST
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Australia)
Travel -
Relocation -
EEO Tagline -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.