Home Claims Specialist - West Perth, Australia - Royal Automobile Club of WA
Description
With over 1.2 million members RAC is one of WA's most iconic and trusted brands.We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA.
"
Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
Week am - 3.30pm (West Perth Office based)
Week am - 5.00pm (Working from home)
On a daily basis you will be contributing by:
- Managing an individual caseload of claims through to finalisation
- Identify potential recovery action as part of effective claims management
- Review quotes and authorise repair costs
- Negotiate on settlements for claims
- Act as a technical referral point for internal teams
- Provide empathy, understanding whilst handling complex conversations
- Consistently provide service that exceeds member's expectations
- Identify continuous improvement initiatives
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