Service Coordinator - South Melbourne, Australia - Diverseco

Diverseco
Diverseco
Verified Company
South Melbourne, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

Seeking a proactive Service coordinator to support our team of technicians in achieving optimum customer and client service through efficient service

About the Company


Originally evolving from the industrial weighing sector, Diverseco has built on its capabilities and evolved to become the leading solution provider for measurement and automation solutions across all relevant industries in Australia, New Zealand and Singapore.

Our capabilities span from project design to project implementation across robotics automation solutions to industrial measurement solutions, training, service, and support


Job Summary
Seeking a proactive Service coordinator to support our team of technicians in achieving optimum customer and client service through managing efficient services


Role Responsibilities

  • Deliver strong customer service levels through the dispatch of service technicians to client customer sites.
  • Implement allocation, scheduling and management of all tickets to appropriate service technicians
  • Supervise the day to day activities of the service team including prioritisation of workloads, ensuring correct materials and labour are assigned to jobs effectively resolving any issues that may arise.
  • Generate Purchase Orders requests for suppler and manage lead time and delivery
  • Foster a values based team environment through supporting the service manager with meetings and coaching focused on achieving service technician charge out hours and high productivity levels within the team
  • Deliver on service coordination work processes effectively, efficiently and accurately to achieve the service team budget
  • Ensure that employee safety is regarded in the highest priority with zero major/lost time injuries
  • Maintain monthly reporting on all service agreements

You must have:


  • Experience in a customer service and administration desirable
  • A valid right to live and work in Australia
  • Intermediate to advanced computer skills in Microsoft Office
  • Ability to manage multiple tasks and prioritize

What We Offer:


  • Competitive Salary package
  • National career progression opportunities Employee Assistant Program
  • A professional safety culture which also actively embraces and promotes diversity and inclusion

Job Details:


  • Location:
  • Melbourne South
  • Work Type:
  • FullTime
  • Post Date:
  • Close Date:
  • Reference:
  • 218
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