Team Leader - Sydney, Australia - Gallagher

Gallagher

Verified Company

Sydney, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Us:
Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry's most powerful technology.

Each with a single and powerful purpose:
To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients' assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:

Your Role

Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives.

This role has a significant focus on leadership, customer service and continuous improvement.

This position will be offered on a permanent full-time basis with a hybrid approach.

Responsibilities:

You will add value to Gallagher Bassett across the following:

Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles
Ensure the delivery of cost effective, professional and customerfocused claims service
Lead quality assurance activities, including audit results, data integrity, process refinements
Lead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidents
Manage team performance in line with team targets and service level agreements
Ensure appropriate team capability with effective recruitment and staff development planning
Provide daytoday management and technical expertise to the team
Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc.

Qualifications:

We're interested in hearing from people who possess:

At least 5 years of insurance experience
3 years management experience
Ability to build and develop business relationship with clients and Service Providers
Ability to comply with relevant state legislation
Insurance policy interpretation skills
Stakeholder management
Strong level of interpersonal skills
Negotiation skills
Excellent customer service skills
Commitment to quality and accuracy
ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:

Paid parental leave
Staff referral incentive
Opportunities for ongoing education and development
Service recognition awards
Employee assistance program for yourself and immediate family members
The opportunity to work for a company that gives back to the community through our Gentle Bear program

A brief overview on GB:

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).

Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._