Administration Support Officer - Sydney, Australia - NSW Government -Estate Planning & Admin

Description

1 ongoing role working 35 hours per week within Estate Planning & Administration

• We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate Planning & Administration over the next 18 months.
• Location: Parramatta
• Clerk Grade 1/2. Base salary $70,694 pa to $76,857 pa plus super and annual leave loading.

This is a unique opportunity to join NSW?Trustee & Guardian?in a frontline role to provide exceptional?customer?service,?and?make?important, positive differences to our customers,?their?families, carers, and important people in their lives.

About Us
At NSW Trustee & Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers.

Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives.

Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.


About the Team

The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian's commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates.

The Wills and Estate Planning team provides a fully accredited Will preparation service, writing more than 13,000 Wills, Power of Attorney and Enduring Guardianship documents each year, helping customers to plan ahead and document their last wishes.

About the role

The role within the
Estate Planning & Administration division is a key point of contact for customers and stakeholders to assist with enquiries and delivers excellent customer service.

The role provides administrative support to Wills and Estate Planning regional teams to ensure the provision of seamless services that are customer and outcomes focussed.

For more information, please view the role description and below.


About you

• You have the demonstrated ability to undertake a range of administrative support services relating to the work of the team, including word processing, data entry, preparing correspondence and meeting papers and minutes, maintaining electronic and file records and support with meetings and events.
• You understand the key services provided by the Division.
• You have experience in supporting the promotion of service offerings that improve commercial viability.
• You have experience and are selfdriven to provide excellent customer service in a human services environment.
• You have good time management skills, with the ability to prioritise competing interests and deadlines.

Essential requirements

• Up to date COVID19 vaccination status and able to provide acceptable proof.

Our commitment to diversity

What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.

Other benefits of joining us include:

• Worklife balance with flexible work options including flex leave
• Leave options including 14 weeks' parental or adoption leave
• Career development including access to study leave
• Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.


How to apply
- attach a resume (max. five pages)
- attach a cover letter (max. two pages) outlining your skills, experience and suitability for the role

• Targeted question:
• Tell us about a time when you had to manage a difficult customer. What did you do and what was the outcome?

Applications close 11:59pm Friday, 15 September 2023

Please note:

• If you wish to request an adjustment in the recruitment process or workplace, please inform us of your requirements in your cover letter.
• A talent pool may be created to fill future ongoing and temporary roles. A talent pool is valid for 18 months and is a great opportunity to be considered for vacancies as they arise.