Desktop Support- Fifo - Perth, Australia - Modis

Modis

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Long term contract with further extensions

Highly Competitive Daily Rates
Opportunity to work on exciting Security Project

About the Company

Our client an international engineering, design and advisory organisation is looking for Desktop Support Engineer with experience in Level 2 Mobility support.

About the role

As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems.

You will be responsible for providing both Level 1 and Level 2 technical support to end-users, troubleshooting hardware and software issues, and delivering outstanding customer service.

Responsibilities

Diagnose and resolve hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
Collaborate with crossfunctional teams to resolve complex technical issues and escalate problems when necessary.
Set up and configure user accounts, permissions, and access rights.
Conduct system upgrades, patch installations, and equipment installations.
Create and maintain detailed documentation of support activities, solutions, and user guides.
Continuously update technical knowledge and stay abreast of emerging trends and technologies in the field.

Requirements:

Based in Perth client a large mining organisation.
8 days onsite for a 12hour shift typically 6am6pm and 6 days offsite.
Operation desktop environment support
Provision of 2nd level desktop support across multiple, regional mine sites
Management of incidents and requests
Respond and escalate to 3rd level teams where required.
Experience in Microsoft support environment and able to work autonomously and independently.