Service Now Product Owner - Canberra, Australia - Exclaim IT Pty Ltd

Exclaim IT Pty Ltd

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Competitive hourly market rates:

Initial contract for 12 months, with two 12month extensions
Large federal government agency
Must be able to obtain a Baseline clearance

Location:
Canberra, Australian Capital Territory - Australia

Work type:
Contract

Date Posted:18 April, 2023

Reference:
#15581

About the role.**:

The Product Owner is responsible for the fit for purpose design of products and solutions across a range of work packages.

This role will primarily supply expertise to backlog prioritisation and business engagement.

This needs to consider the proposed capability uplifts, relevant industry best practice, vendor guided best practice and importantly the impact on the users.

The Product Owner is responsible for working alongside stakeholders and Subject Matter Experts to coordinate design with the vendor and delivery teams.

Key responsibilities.**:

Build and maintain relationships with internal and external stakeholders to understand and anticipate business needs and translate them into product requirements.
Collaborate with stakeholders to design the solution components in accordance with scope and associated parameters, ensuring the design is user centric and fit for purpose from product development to release.
Maintain a strategic lens across the entire program of work to streamline the end user experience across integration points.
Monitor, evaluate and report on progress and identify risks and solutions for mitigation as required.
Uplift capability through training, knowledge and awareness activities around the ServiceNow platform.
Develop, prioritise and implement the backlogs of work that align to the strategic direction of the project.

Highly desirable criteria.**:

Significant experience in product development and/or as a Business Analyst.
Experience designing and or implementing modules of ServiceNow in a large organisation.
Exceptional communication skills with the ability to clearly explain complex concepts and arguments to a variety of audiences.
Proven ability to harness information, exercise sound judgement and make recommendations under pressure.

Desirable criteria.**:

Designing ServiceNow implementations in an Australian Government (federal or state) organisation
Designing technical program level activities with ServiceNow partners in a collaborative agile delivery approach
Experience as Technical lead in large ServiceNow platform implementations
Certification in ServiceNow design or implementation eg Application Specialist, Architect, implementor or System Administrator

Contact details.**: