Customer Support Officer - West Perth, Australia - TSA Group

TSA Group

Verified Company

West Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

At TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint.

Telstra are all about providing the best experience and delivering the best technology to their customers, and that's why we partner with them so well.

As a Customer Support Officer you will answer inbound calls from customers, build rapport and provide outstanding customer solutions.

You will navigate through multiple systems, whilst maintaining customer engagement on the phone, and confidently handle technology faults, complaints and trouble-shooting issues.

Don't worry - we will teach you everything

Job Description:

What you need to know:

Hybrid work after probation
Base Salary of $48,000 plus Super and a Monthly Incentive Structure
Our customers need us around the clock, so this role works on a roster across Monday
Sunday between 6am 9pm (shifts are 7.6 hours, work 5 days per week).
Once you pass probation, not only will your salary increase by $2,000 annually, you can choose to work from home on a hybrid model, and adopt a 9 day fortnight
Located in West Perth
Gain a Cert III in Business whilst you learn

Why work with TSA?

Our #TSAWays are what we are all about. Think of them as the vibe
Join a company that promotes from within work your way up and across the business
Comprehensive training, with ongoing coaching and development
A vibrant and rewarding recognition program
We love to celebrate our people
We are proud of our fun, friendly and supportive team environment

Qualifications:

So, who are you?

A Great Character respectful, open, honest, transparent and authentic, with integrity
A Strong Communicator personable as well as articulate
Driven no task is too big
Technically Savvy can navigate multiple systems at once
Organised you are always two steps ahead
Engaging people love interacting with you
Resilient you bounce back from difficulties
Collaborative you love working with and learning from others
Flexible you work around requests to ensure results are delivered

Additional Information

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