Customer Service/operations - Warrawong, Australia - Harvey Norman

Harvey Norman

Verified Company

Warrawong, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 554599

Work type:
Full Time

Location:
Warrawong

Categories:
Sales

Full Time Position
Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman
Warrawong bedding Customer Service Team is seeking a passionate, customer service focused Customer Service and operations assistant to join them in delivering _Great Service, Always_ to their customers.

In this role you will:

Actively manage Harvey Norman customer repairs & servicing
Tag faulty products and liaise with our service agents & suppliers and keeping the service database uptodate
Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting and adhoc administrative duties
Run weekly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
Be Health and Safety conscious

What we require:

Experience in (or ability to work in) a customer focused, successful retail business
Experience working in a high volume administration role
Capacity to juggle multiple tasks with a flexible, 'cando' attitude
Customer service champion with very strong communication and interpersonal skills
Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
Familiarity with Australian Consumer Law (desirable)
Being full of energy, ambitious, confident and flexible
Friendly, outgoing, approachable and work well as a team member.
Ability to service customers while managing work tasks around their needs
Going above and beyond to provide exceptional customer focused problem solving.
Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services

What we offer:

Generous staff discounts
Harvey Norman is a strong advocate of career progression with a wide support network for professional development
An environment where good performance is recognised and rewarded
A flexible and positive work environment

Advertised: 08 Jun 2023 AUS Eastern Standard Time