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Notting Hill

    Service Support - Notting Hill, Australia - Draeger Australia Pty Ltd

    Draeger Australia Pty Ltd
    Draeger Australia Pty Ltd Notting Hill, Australia

    1 week ago

    Default job background
    Full time
    Description

    At Draeger we believe in our people & their potential. We also believe in life saving technology.

    Joining us, provides you with the opportunity to make a real difference to the lives of our community; and in return we want to empower and help you grow.

    We are global, innovative, cutting edge and loved by our customers. At the same time, we proudly honour and stand by our down to earth, authentic and relaxed culture.

    We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.

    What You Can Expect - The Opportunity

    The Service Support Administrator is responsible for all administrative support to the Service Support Department and customer base. This includes responding to customer queries, providing quotations, scheduling, and invoicing of all service activities in line with customer and company requirements.

    Responsibilities include:

    · Maintain customer details in electronic database to ensure all details are correct in particular to ensure correct invoicing and shipping occurs.

    · Generate open orders reporting as required to ensure any outstanding service business is actioned on a timely and accurate basis.

    · Provide back up support to Service Support Department functions to ensure ongoing coverage for key responsibilities during staff absences or heavy workloads.

    · Data entry of information into SAP to enable the set-up of Service Contracts.

    · Respond to both internal and external customer enquiries, forward quotations and follow up on outstanding queries to support growth of service business.

    · Contact customers to obtain purchase orders for completed work to allow invoicing.

    · Perform all work with safety as a priority to conform to OH&S policy and standards and promote a culture of safety first.

    What are we looking for?

    The ideal candidate for this role will have;

    · A Certificate III in Business Administration or higher (desirable)

    · Prior experience working in an administration office preferably supporting Service activities

    · Professional customer service skills and ability to determine customer needs

    · Ability to organise and prioritise work in order to meet deadlines

    · Professional oral & written communication skills

    · Competency with Microsoft applications (Word, Excel) skills.

    What's in it for you?

    Make a difference and join the Dräger team and in turn we will provide you with:

    · An attractive remuneration package, reviewed annually

    · An annual bonus

    · A unique, supportive and proud culture

    · A flat structure giving you access to all leaders

    · Excellent on the job training

    · Genuine career & professional development opportunities

    · Employee Assistance Program for you and your family

    · Benefits, discounts and Star Awards

    · Recognition and service programs and birthday vouchers

    · Salary sacrificing options.

    Who we are?

    An international leader in life saving medical and safety technology, Dräger develops innovative equipment and solutions, that are trusted across the globe. No matter where Dräger products are used: it's always about life. Whether for use in clinical, industrial or mining applications, in firefighting or rescue services, Dräger products protect, support and save lives. We couldn't be prouder about what we do.

    Read more about having a career not just a job at Draeger by copying and pasting the following pathway into your browser: r

    Keen to hear more?

    Apply Today and we'll get back to you ASAP

    A Police Check and Working With Children's Check will be required for this position.

    Dräger is an Equal Opportunity Employer.

    We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation.

    Only applicants with the right to work in Australia or New Zealand may apply.

    No Agency assistance is required.

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