Debadrita Mahananda Ghosh

Experienced Customer Service Representative with 6+ years of expertise in enhancing customer satisfaction, resolving issues, and fostering client relationships. Skilled in CRM tools, communication, conflict resolution, and multitasking. Proficient in administrative tasks, branding, and digital marketing support, with a commitment to delivering exceptional service and exceeding expectations. 

Tesserent, Melbourne                                                                         May 2023 – July 2023 

HR Support,                                                                 

Key Responsibilities:  

Vendor Coordination and Event Planning Support and Venue Selection for Office Christmas Party with PPT Presentation 

Vendor Liaison for Reference Check Software with PPT Presentation 

Managed onboarding and employee data in BambooHR, prepared reports, and created contract variation forms. 

Prepared termination, working rights proof, and exit interview emails for reference check companies. 

Assisted in drafting employee lifecycle documents, including contracts, warning letters, role descriptions, and temporary work arrangements. 

Supported administrative tasks including WGEA questionnaire preparation, student liaison, and workshop coordination. 

Front Desk Operations 

ArrayTree (West Bengal, India)                                                        Sept 2021 – Sept 2022  

Customer Relation Executive                                                                 

Key Responsibilities:  

Front Desk Operations 

Client Query responding. 

Resolving Issues, 

Collaborating with Teams, 

Maintaining Records 

Reporting to Management 

Compiling and maintaining non-monetary reports and records. 

Assisting in the training procedure of new employees. 

Calculating total payments received during a time-period. 

Ensuring favorable terms for both the company and the customer. 

Think Ahead Solutions (Maharastra, India)                                  Aug 2019 – Aug 2021  

Customer Support Specialist                                          

Key Responsibilities:  

Conducting Client Satisfaction Surveys 

Evaluation of client's online performance. 

Responding Customer's queries 

Collaborating with Teams 

Analysing market trends and customer requirements. Maintaining Records 

Creating and maintaining a strong brand identity. 

Administrative Assistance 

Aiding Digital Marketing Assistance 

Solving customer complaints and providing information regarding the business. 

Cash Handling 

Maintaining Company’s Software 

Kinnori Boutique (West Bengal, India)                                            May 2017 - Aug 2019   

Freelancing Customer Happiness Officer(Own Business) 

Key Responsibilities:  

Resolving Issues, 

Order Management: Process online orders, returns, and exchanges efficiently. 

Cash Handling 

Social Media Engagement: Oversee Facebook page interactions and create engaging content to enhance customer experience. 

E-commerce Operations: Support online business activities, including order tracking and customer inquiries. 

Product Promotion: Assist in branding and marketing efforts to boost product visibility. 

Sales Campaign Management: Coordinate and monitor online sales campaigns to achieve targets. 

Shemford Futuristic School (West Bengal, India) - Part Time       April 2016- April 2017 Public Relation Officer                                                                 

Key Responsibilities:  

Aiding the admission cell.  

Counseling the guardian. 

Managed an online facebook page 

Query Response 

Maintaining Company's CRM Software 

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Voluntary Experience:  Aug 2024 - Present 

Stories of Australian Bengalis Community, Melbourne Australia:  

Role: Lead Social Media Manager Responsibilities:  

Organizing meetings.  

Engaging Social Media Content Curation  

Coordinating and assembling tasks among all members.  

Education:  

HR Spot, Kolkata India                                                                         Completed in 2019  

Post Graduation Diploma in Human Resource Management System  

Dr CV Raman University, India                                           Completed in 2018 

Bachelor of Business Administration (Passed in First Division)