Product Manage - Hawthorn East, Australia - Coles Group

Coles Group

Verified Company

Hawthorn East, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands.

At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the team:

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you'll find the freedom, support, and inspiration to do all that and more.

We're the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need.

Open. Innovative. Accessibility-obsessed. It's our eCommerce team that are redefining what we do, how we do it and why. So we can build a digital offering fit for every Australian. So we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

About the role:

The Product Manager will be responsible for creating the roadmap for this product, defining the OKRs and delivering high quality customer experiences and business outcomes.

Solving a big customer issue from end to end, from website, data and analytics, fulfilment with an integrated customer feedback loop to drive greater customer satisfaction, engagement and retention is the key for this role.

About you and your skills:

You will be working in an agile environment, where external stakeholder engagement & negotiation and prioritisation is critical to success.

You will have strong skills in narrating a story, understanding data and driving successful outcomes across the organisation.

Your skills

A minimum of 23 years' experience as a Product Manager or similar, ideally 4+ years of experience
Understand customer engagement and fulfilment operations is preferred
A consistent history of delivering measurable results for both users and the business
Experience developing & mentoring Product Managers and contributing to the Product Chapter
Experience supporting digital channels/startups; experience working in a digitalfirst organisation with a strong customercentric focus
Experienced in communicating and rationalising product design decisions
Experience working in fast paced environments and comfortable with change

LI-ECOM2

With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm.

And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 64808

Employment Type:
Full time