Change and Comms Specialist - North Sydney, Australia - TPG Telecom

TPG Telecom

Verified Company

North Sydney, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Exciting time to join a top 100 ASX listed business with big goals

Hybrid working arrangement mix of WFH/office
Access to a great selection of benefits

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

This role will create a change and communications strategy in Enterprise, Government & Wholesale to aid the delivery of key technology exit programs associated with TPG Telecom.

You will be responsible for identifying change and communications opportunities, ensuring new technology and systems have high rates of adoption and working with project teams to supply professional and effective change and communications.

Whilst this role is specific to technology exit programs, once well-established & proven-effective change & comms governance has been applied, this role will look to further Enterprise, Government & Wholesale opportunities to build standard practices.

This role will require not just internal comms being drafted & disseminated, but also for customers impacted by technology exits.

We are looking for your expertise in standardise comms processes, as well as obtaining alignment across the business on comms.

Responsibilities

Work with the team on creation of material which improves the daytoday EG&W experience
Diagnose and assess the scope and impact of the change, intervention, or improvement.
Create and implement change management plans with key stakeholders that maximize the effectiveness of intended change outcomes and address operational impacts.
Define deliverables for key change management levers such as communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan etc.
Partner closely with business units, crossfunctional teams, and leaders from across the organisation, defining, creating, and implementing change plans that align with deliverables of the project or program. Drive and oversee the implementation of the change management strategy.
Identify, analyse, and prepare risk mitigation tactics, including anticipated resistance across all stakeholders.
Work with sponsors and key stakeholders ensuring visibility and buyin to the change management strategy and plan.
Support and lead stakeholder engagement, leadership alignment, learning/training, communications, business readiness, deployment, and adoption measurement.
Ensure benefit expectations for each change initiative are realised to agreed levels and within understood constraints.

Knowledge and experience

Experience with project management approaches, tools, and project lifecycle. Proven experience is desirable.
A solid understanding of how people go through a change and the change process.
Skills and experience in continuous improvement models and framework.
Strong commercial understanding and business acumen.
Exceptional communication and presentation skills; written and verbal
Extremely strong stakeholder engagement and management skills with the ability to 'manage up'
Strong facilitation and active listening skills
Organized with a natural inclination for planning strategy and tactics
Acute understanding of organizational issues and challenges
Creative problem solving and root cause identification skills
Able to work effectively at all levels in an organisation
Ability to deliver multiple complex initiatives simultaneously

Benefits and perks

Flexible hybrid way of working (from home and office)

- 'Stay Connected Mobile'

Access to a free mobile plan

- 'Stay Connected NBN'

Access to a free NBN 100 plan

- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts

Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.

You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together.

We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

#LI-Hybrid #LI-TS1
Video