IT Support Technician - Sydney, Australia - Red Bull
Description
Company Description:
The IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull's IT service management processes as well as Red Bull's overall IT guidelines.
IT TECHNICAL SUPPORT AND COLLABORATION
You will ensure professional end-user IT onboarding (leveraging and contributing global standards), Organise and provide day-to-day IT support by diagnosing and troubleshooting hardware and software issues, ensuring timely and effective resolutions.
You will push for fast resolutions, including remote functions (service owner, remote service desk).You will ensure a professional and regular IT service communication towards end-users.
You will collaborate with cross-functional teams to resolve challenging technical issues and implement preventive measures.IT SYSTEM ADMINISTRATION
You will administer, configure, and maintain servers, networks, and other IT systems, Implement system upgrades, patches, and updates in coordination with the IT Manager and Regional IT team and monitor system performance, identify areas for improvement, and implement solutions.
END-USER DEVICES AND HARDWARE
You will ensure an up-to-date and accurate IT asset inventory within Red Bull standards/tools, coordinate end-user device roll out as well as device replacement cycles for client computing hardware incl.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field.
Motivated, self-starter with a strong work ethic.
Customer focused approach.
Excellent English communication skills, both verbal and written.
Passionate about technology.
Additional Information:
You warrant that:
- You have read and understand the Privacy Statement and the Red Bull Australia Privacy Policy.
- You are qualified to work in Australia and understand that Red Bull Australia may require you to provide evidence of this to comply with its obligations under the Migration Act 1958 (Cth).
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