Service Operations Coordinator - Melbourne, Australia - URBIS

URBIS

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Who we are:

Urbis is people focussed, and we want the best for our team, our clients, and our friends. Our mission is about helping people be themselves and create meaningful, environmentally friendly cities & communities. Work with us because we want to make a difference, be innovative and be problem solvers. The skills you have are important because we elevate each other by being authentic and collaborative. We're looking for individuals who are driven and inspire those around them. Being at Urbis doesn't mean you are just an economist, planner, heritage consultant or designer. Everyone gets to influence outcomes here, that's how we shape our clients, cities, communities, and future.
Urbis, you can 'Be authentic and make a difference'.

The Opportunity:

Urbis is on a continuous journey of transformation and digital enablement through various technology projects, focused on innovation and continuous improvement.

The Service Operations Coordinator role supports the Information & Digital (I&D) leadership team with various administrative and service management activities to ensure the best possible services are delivered to the business.

We are looking for a bright, passionate tech savvy, administrator to join our Melbourne I&D team.

You will be:

Vendor, Contract and Financial Management

Mange the processing pf purchase orders and invoicing, liaise with our finance team to ensure accurate billing, reporting, allocations, payments, and expense tracking.
Maintaining contracts register for all I&D contracts and renewals
Maintain software license and renewals register
Establish and maintain effective relationships with key internal stakeholders and external vendors to assist in driving IT contract pricing negotiations.

Service Management and Project Coordination

Identify and implement service management/operations improvements, and help mature processes through standardisation and documentation
Support the I&D leadership team in the development of regular service management reporting
Provide administrative/analytical support to Project Manager.
Assist with coordinating project scheduling and budget tracking

Communication & Training.

Assist in the creation/distribution of userfriendly communications and development/maintenance of service management communication templates
Assist in the maintenance of the I&D intranet site/portal content.
Support creation and ongoing maintenance of end user training and user guide documentation

About You:

Minimum 3 years of experience in a similar admin role (within an IT environment would be advantageous)
Experience with identifying and implementing business process improvements
Experience working with external vendors and managing/administering contracts
Strong commercial acumen, business judgement and an entrepreneurial attitude, with excellent analytical skills
Participation and understanding of a budgeting process
Intermediate to advanced level of experience using Microsoft products (Outlook, Word, Excel, PowerPoint and Teams)
Excellent written and verbal communication skills which include producing wellconstructed highquality written work and the ability to communicate and train others

Why Urbis?
Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.
How to Apply?

Recruitment Agencies - thank you for thinking of us. We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we'll be in touch