Customer Service Consultant - Sydney, Australia - GWF

GWF

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are Australia's leading brand of quality bread and bakery products.

We produce a diverse range of wholesome sliced bread, gourmet bread, muffins, crumpets and bakery snacks, as well as supplying leading Quick Service Restaurants and the commercial food service channel.

Iconic brands include Tip Top, Bürgen, Golden and Abbott's Bakery.

About the Role:

Available Hours

Option 1:
Part Time - 12:30pm - 5:30pm - Monday to Friday (22.5 hours per week)

Option 2:
Full Time - 9:30am - 5:30pm - Monday to Friday (38 hours per week)

Option 3:
Casual Roles - shifts available Monday - Sunday

As a member of our team, you will be trained and supported to focus on:

Connecting with our customers to deliver an exceptional experience
Order Management and Supply Chain fulfilment
Building rapport to work through any challenge in the moment (FCR)
Product knowledge
General administration & project participation
Experience in a highvolume Contact Centre in an inbound & outbound capacity
Proven customer service experience, preferably within a FMCG environment
Exceptional written and verbal communication skills
Ideally SAP & Salesforce experience and the ability to learn new digital technologies quickly
A calm & structured approach to prioritising daily tasks and dealing with the unexpected

Benefits:

Attractive hourly rate, at an above award level
Take home Tip Top products when working from the bakery
2x Volunteer Days each year, giving back to the community
Access to our Employee Assistance Program which offers free and confidential counselling for you and your family members
Be part of a company where everyone belongs, everyone is valued, and everyone has equal opportunity.

Our people are the heart of business and are led by our four key values; Safe, Courageous, Trusting and Collaborative.

By supporting their ability to work effectively and providing them with the tools they need to succeed, we are ensuring that we are the kind of company where talented people of all backgrounds want to work.

Across our organisation, we're creating a workplace where collaboration is important, courage is rewarded, trust is expected, and a strong safety mindset is the norm.

GWF has a duty of care and a legal responsibility to promote, monitor and maintain a safe working environment for the protection of all of our people in our workplaces.

As per our GWF Workplace COVID-19 Safety and Vaccination Policy we require all employees to be vaccinated against COVID-19 unless exempt in accordance with our policy.