Operational Readiness Coordinator - Parramatta, Australia - eHealth NSW

eHealth NSW

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type:
Full Time - Permanent

Position Classification:
Health Manager Level 2

Remuneration:
$102,640 - $121,739 pa plus 10.5% superannuation

Hours Per Week:38

Requisition ID:
REQ400419

Applications Close:
Sunday 28th May (11:59pm)

Join the team driving the digital transformation of Australia's largest public health system**
About us
Working at eHealth NSW is more than a job.

Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW.

It's a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people's lives.

Our people are at the heart of who we are.

We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.

Come work with us
We have an exciting opportunity in the Service Enablement Team for an Operational Readiness Coordinator.

This role manages the review and analysis of all required artefacts for the successful transition of projects and services of varying scope and complexity into business-as-usual operations, with the goal of developing and enhancing service delivery for NSW Health customers.

Reporting into Richard Sung, Service Transition Manager, you will be part of the team responsible for the successful transition of projects and services into operations.

We encourage applicants from regional and metro NSW locations as we work mostly remotely, with flexible working options to attend Charlestown, Parramatta & Chatswood offices.

Interviews can be done via Teams

What you will do
As an integral member of the Service Enablement team, you will:

Clearly identify the required operational readiness objectives which must be met for service provisioning and service engagement, including deployment and production support.
Perform appropriate quality assurance activities including risk and issues management, ensuring ownership of any unmitigated risks are assigned and approved by the appropriate stakeholders prior to deployment into production.
Coordinate the overall Service Acceptance process and maintain methods for ensuring acceptance scope and compliance are tracked and reported on.
Build and maintain internal and external stakeholder relationships through open consultative communications and providing timely delivery of information.
Work collaboratively with project team members, customers and product teams to ensure that operational

requirements and processes are developed to support ongoing operations.

More information about the Service Design Management Team Manager role, can be found in the POSITION DESCRIPTION.

About you
The skills, knowledge and experience we are looking for:

Relevant experience and a record of achievement in Operational Readiness in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience.
Demonstrated experience in Service Transition or project delivery with a focus on operational readiness and service support with a sound understanding of risks and issues management.
Knowledge of service management frameworks with a particular focus on change, release, and service transition practices.
Good time management and communication skills are required for this role.

If this sounds like you and you're looking for a rewarding new opportunity, we would love to hear from you.

Benefits working with eHealth

We support our people with great benefits so they can support the patients and staff of NSW Health

These include:

Flexible work options
Skills and leadership development training programs
Salary Packaging
Health and wellbeing programs

Valuing diversity and inclusion

How to apply

Recall a time when you have had to shift work priorities to meet an unexpected business issue. Describe the situation, what you did, and the outcome.
Provide an example of a situation where you felt you didn't have the appropriate knowledge or experience to achieve the required outcome. How did you manage that situation and what was the outcome?
Operational Readiness requires engagement and collaboration with a diverse group of people. Provide an example of a time where you have collaborated with others to achieve a positive outcome for a group of key stakeholders.

***
Applications close:Sunday, 28th May :59pm)

All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA).

Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations.

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