Account Manager - Brisbane, Australia - Advent Facilities Management
1 week ago
Description
We are looking for highly motivated and results driven Account Manager, experienced in Facilities Management or Cleaning, who will oversee multi-million dollar National contracts.
- A person with experience in Facilities Management/Cleaning Management/Security
- Someone with experience in contracts administration
- Thrives in a fastpaced environment
- Enjoys working with a diverse range of stakeholders at all levels of the organisation
- Detail oriented and good communication skills
- Values autonomy and accountability
- Works best in a goaloriented environment
Your responsibilities will include:
- Create and maintain strong, positive relationships with all internal and external stakeholders
- Act as the client's primary point of contact for requests, feedback and escalation of issues
- Attend to all client requests and action appropriately, always providing excellent customer service
- Maintain accurate, up to date client files and operational documentation, including suppliers/contractors licences, insurances, certifications etc.
- Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
- Assist with the engagement of new contractors/ suppliers and provide appropriate onboarding, induction and training to ensure works are completed correctly within SLA's
- Coordinate and schedule qualified contractors to FM/cleaning jobs, ensuring all job details are captured in the job management system, and invoices are correct and accurately processed
- Work closely with Accounts to process invoices and rectify any accounts/ invoice enquiries
- Assist in developing monthly client reports including other reports/ documentation as required
- Attend regular client meetings and site visits
- Work closely with the Senior Management by completing ad hoc/ administrative tasks as required
- Find any new business opportunities to assist in the growth of the business
Salary:
$70, $80,000.00 per year
Benefits:
- Work from home
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
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