Technician Team Leader - Sydney, Australia - HILTI

HILTI

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

What's the role?:

Our Technician Team Leader is responsible for strengthening customer relationships and to improve our market position by delivering outstanding repair and After Market Services that exceed customer needs and outperforms our competitors in quality, service level and value.

Who is Hilti?:

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?:

Leading a high performing team & raising the profile of After Market Services
Technical leadership to achieve repair standards
Achieving the highest service levels
Leading a continuous improvement mindset
Communicate AMS (internal and external)
Achieving Occupational Health and Safety goals

Hilti is committed to diversity: 21% of Hilti's management positions worldwide are filled by women.

What do we offer?:

Show us what you're made of and we'll offer you:

A competitive salary base and bonus
An extra week of leave i.e. 5 weeks leave
Leave loading of 17.5% i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
Two (2) paid days per year to give back you your community & volunteer
Access to Converge EAP with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
A diverse and inclusive culture with over 39 different nationalities at Hilti Australia
Opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after

What you need is:

Managing and coaching experience with a team of 6+ members
Proven track record of achieving targets, KPI's & tight deadlines
Exemplary time management skills
Continuous improvement mindset with experience driving a safe work culture
Excellent analytical and data interpretation skills
Ability to collaborate and have strong relationships with a range of stakeholders across functions and levels
Demonstrated experience in managing dynamic operations and process changes
Exposure to LEAN process systems would be advantageous
Can effectively explain and communicate targets to team members, translate KPI's and link back to business

Why should you apply?:

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family.

Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.