Chapter Lead - Sydney, Australia - ING

ING

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ING, Australia's most recommended bank is looking for a
Chapter Lead to join our newly created
Digitisation & Operational Excellence team.

Reporting to the Head of Digitisation & Operational Excellence, you'll be responsible for coaching, developing and
managing your team of Customer Journey Experts and Product Owners in order to help our customers stay a step ahead in life and in business.

You'll drive and improve your teams craftsmanship by having continuous performance and career conversations focusing on team development. You'll inspire, develop and embed Digitisation expertise and encourage innovation within your chapter and tribe.

Are you ready to make a difference?

What are you going to do? You will be

Driving the craftsmanship of Digitising processes and Digitisation solutions, ensuring they are fit for purpose for the end users (customers or internal staff) and in line with global standards and policy.
Providing endtoend steering and oversight of Programs of delivery to drive successful outcomes to time and budget
Supporting your team of Customer Journey Experts, Product Owners and the Delivery Squads to enhance performance
Representing the voice of the customer, have a strong vision as to how to attract and retain customers and focus on continuously improving the customer benefits ING is offering and the key moments of truth for customers
Proposing and implementing structural improvements to work processes, products, services or channels following improvement needs being identified
Aligning the various stakeholders' differing interests ensuring that the squad's interest and priorities are met

What are we looking for? Someone who has

Proven experience contributing to and driving thought leadership and strategic thinking with the Leadership team
Demonstrated team management experience coupled with a strong coaching and development mindset
Prior experience as a Product Owner/Customer Journey Expert, delivering complex end to end system implementations
Proven experience in a similar role where they have been accountable, and committed to seeing deliverables through to completion
Demonstrated cross functional stakeholder management experience
Expertise in the fundamentals of at least one core pillar of either product, digitisation, management, process optimisation or channel optimisation
Excellent verbal and written communication skills with strong organisation skills
The ability to be proactive and able to thrive in an agile, fast paced environment

About Us

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a modern and progressive team where individuality isn't just accepted, it's encouraged.

You'll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It's one of the many reasons we're proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen.

We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Applications close Wednesday 8th March 2023