Casualty Quality Assurance Specialist - Brisbane, Australia - Guild Group

Guild Group

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Number:

Work type:

Full Time Permanent

Location:

Brisbane

Categories:

Human Resources

Location:

Open to role based in Brisbane or Sydney

Term:
Full Time, permanent opportunity

For almost 60 years Guild Insurance has been providing innovative and progressive professional indemnity, business, and personal lines insurance solutions.

As we near our seventh decade, we continue to innovate and challenge the way we do things and as such, there has never been a better time to join us.

In fact, we are putting our money where our mouth is and are embarking on ways of working program that will empower you to work in a way that is contemporary and enabling

The role

Reporting to the Casualty Claims Team Leader, the
Casualty Quality Assurance Specialist, is responsible for operating an effective Quality Assurance program to assist the Casualty Claims team to deliver best practice claims management and exceptional customer service.

The Casualty Quality Assurance Specialist will undertake appropriate monitoring/auditing and report on claims management practices against agreed targets.

Who are you.

Your experience:

You will have solid knowledge of claims guidelines within a broad range of general insurance claims, specifically Casualty claims (professional indemnity) claims preferred.

You will understand the business drivers within an insurance business and experience undertaking Quality Assurance audits and reviews in a claims environment.

You will also possess excellent communication skills, advanced problem-solving skills, have an eye for detail and a high level of computer literacy.

Why us?
Guild Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.

We offer:

Dynamic, innovative, and high performing team
An extra day of paid leave in addition to your annual leave entitlements
Staff discounts with leading retailers
An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
Wellbeing initiatives such as health checks and skin checks
Hybrid working (we call this #Connect which reflects how we work remotely + in office and = flexibility)

Visit our website here to meet our people and learn more about our business, values, and benefits.

Advertised: 16 Jun 2023 E. Australia Standard Time

Applications close: 02 Jul 2023 E. Australia Standard Time