Customer Service Officer Camberwell - Melbourne, Australia - Frontline Recruitment

Frontline Recruitment

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Office

Camberwell

About the company:

Established since 1993, this business first opened their doors in Melbourne South Yarra and has since expanded all over Melbourne.

Renowned worldwide for their French techniques and Pastries, we're searching for a Customer Service Officer to join our team in our Head Office located in Camberwell.

About the role:

You're responsible for maintaining and building relationships with external customers, having clear communication, ensuring excellence in service and representation on behalf of the business.

What you'll bring to the role:

Strong Communication
Good Customer Service
Customer Relationships
Product Maintenance
Experience in a call centre in an inbound role
The ability to work as part of a team and individually
Proficient computer literacy
Intermediate Excel skills
Experience with SAP (ideal but bot mandatory, we can train them)
Handling all external communication; complaints, queries, phone transfers in a professional manner.
To ensure all complaints, issues and queries are followed up related to wholesale customers
To complete all data entries, amendments and filing of customer orders.
Assisting setup and introduction of new customer to company processes.
Communicating all relevant information to all relevant departments & system update.

What's in it for you:

Join a French family renowned worldwide and learn from the best in the industry
Work life balance work only 38 hours a week and havethe weekdn off
30% off all of their retail products and free coffee

Reference: 187439

Alternatively, for a confidential discussion, please contact
Jenny Hiep on
quoting the reference number above, or check out our website for other available positions.