Food and Beverage - Melbourne, Australia - Hyatt Place Melbourne, Caribbean Park

Hyatt Place Melbourne, Caribbean Park

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Summary

Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience every guest, every interaction, every day.
Be proactive and resourceful when attending to guest requests.
Take initiative to ensure that interactions with our customers are positive and productive.
Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
Provide guidance, support training and leadership to all colleagues.
Monitor training and offer guidance to employees whilst on shift.
Assist in all areas of the hotel during peak times to eliminate potential issues.
Responsibility for the health and safety of all patrons, guests and staff members.

About the role

You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customerservice standards.
Coordinate daily Front of the House and Back of the House restaurant operations
You will manage food and beverage service to maximize customer satisfaction
You will motivate our colleagues to provide excellent customer service and ensure a supportive and inclusive work culture.
We'll expect you to lead by example and uplift our staff during busy moments
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage every outlets good image and suggest ways to improve it
Control operational costs and identify measures to cut waste

Qualifications:

Requirements:

Willingness to step up in to the next level of the career path
Proven work experience as a food & beverage supervisor and track record of success
Extensive food and beverage knowledge, and understanding of sequence of service
Familiarity with POS systems
Strong leadership, motivational and people skills
Acute financial management skills
Professional, presentable & positive attitude
Current RSA