Aso2 Employee Support Officer - Adelaide CBD, Australia - SA Government -DEPARTMENT FOR EDUCATION

SA Government -DEPARTMENT FOR EDUCATION

Verified Company

Adelaide CBD, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Department for Education

Job reference: 521385

Location:

ADELAIDE

Job status:
Long Term Contract

Eligibility:
Open to Everyone

We have multiple full-time and part-time opportunities available for a long-term contract as an Employee Support Officer. Join our team and play a critical role in providing excellent customer service and supporting People & Culture activities

Why work with us:

We're building a public education system which is genuinely recognised as world-class - where every preschool and school is great and where there is growth for every child and student.

We are one team, statewide.

Everyone in public education works together, united behind our vision because what we're doing today will improve the futures of children in South Australia.

We're making a difference so South Australia thrives.

About this role:

We are seeking a motivated and customer-focused Employee Support Officer to join our People Support team.

In this role, you will play a critical part in ensuring the delivery of exceptional customer support and services, as well as supporting the effective delivery of People & Culture (P&C) activities.

Key responsibilities will include:

Promote high standard customer service by answering general enquiries and responding to difficult and complex issues via multiple channels, using tact and discretion in sensitive situations, and initiative and judgement in referring matters to appropriate officers / areas or following up as required.
Provide administrative services that support the delivery of effective People Support activities, in alignment with agreed scope of works and service level expectations, which includes identifying and contributing to the continual improvement of those activities and related processes.
Action the effective input and retrieval of data through multiple electronic systems including creating, updating, and managing HR and payroll related data for reporting and compliance purposes.
Maintain electronic records and information storage and retrieval according to audit and records management requirements.
Contribute to program and project work in relation to People Support operations, systems, and processes as required, to support People Support and broader P&C deliverables.
Develop a sound working knowledge of P&C acts, awards, policies, processes, procedures and systems to support the provision of highquality customer service to customers to agreed results within timelines advised.

To be successful you will need:

Excellent communication skills, both verbal and written.
Ability to multitask and prioritize tasks effectively.
Strong organizational and recordkeeping skills.
Proven experience delivering excellent customer service.
Ability to manage multiple customer inputs across multiple channels simultaneously.

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What we can offer you:

Supportive work environment
Opportunities for professional development
Modern office located in Adelaide's CBD
Fulltime or parttime opportunity, longterm contract

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Special Conditions:The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

Application Instructions:

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a written statement of no more than 1500 words addressing the selection criteria in the attached document.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Remuneration:

ASO2:
$56,987 - $61,301.

Enquiries:

Applications should be made through the I Work For SA website.

Additional Note:

Multiple part-time and full-time roles available, initial 12-months term contract with possible extension.

Applications close: 07/03/2023 6:00 PM