Front of House Support - Werribee, Australia - Wyndham City Council

Wyndham City Council

Verified Company

Werribee, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Wyndham based - work across our hospitality centres

Band 2 casual rate of $40.39 per hour plus super

We are Wyndham, one of Australia's fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

A bit about the role

As a Front of House Support member in our Arts, Events and Cultural Venues Department, you will be a key player in providing exceptional hospitality customer service and creating a positive experience for all patrons attending performances, functions, and events at Wyndham City's Cultural Venues.

As this is a customer-facing role, you will interact confidently and professionally with people from a diverse range of backgrounds and cultures.

The position requires flexibility in scheduling, including availability to work business hours, evenings and weekends.

What you'll do

Support the Functions Supervisor and Front of House Officer to undertake hospitality service duties according to function and event standards and in line with Responsible Service of Alcohol Principles
Perform a range of hospitality tasks, such as food and beverage service, customer service in various catering formats, venue upkeep and cleanliness in accordance with agreed standards, stock management and handling cashless transactions for food and beverage sales
Attend to patrons' needs, questions, or complaints in a professional, friendly, confident and effective manner as per Council's rules and regulations
Assist with the set up and pack down of furniture and equipment in accordance with event requirements
Ensure that all Council OH&S requirements are met including reporting any hazards or incidents through to the supervisor
Actively assist as a Fire Warden in the event of an emergency evacuation at the venue (Fire Warden training will be provided)

What you'll bring

Demonstrated experience in front of house hospitality services
Current Responsible Service of Alcohol
Current Food Handling Certificate (desirable)
Demonstrated experience in delivering quality customer service in events and/or hospitality venues
Ability to work effectively as part of a team
Ability to work flexible shifts including business hours, evenings and weekends
A continuous improvement mindset with a positive, proactive, and flexible attitude

Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community.

It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work.

Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

Ask us how this role can be worked.

So, are you ready to shape new possibilities?

What's next?
For a confidential discussion, please contact
Jemma Redmond, Team Leader Functions & Events on

Applications will be accepted until **11:59PM on Sunday 18 June 2023.