Customer Relationship Manager - Melbourne, Australia - u&u Recruitment Partners

u&u Recruitment Partners
u&u Recruitment Partners
Verified Company
Melbourne, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
$110-120k + Super;
Great team culture and management; and

Easily Accessible by public transport.


Who u&u are partnering with:


Working for an invoice finance company who provide payroll funding & invoice finance exclusively designed for the recruitment, contracting and labour hire industry.

The major objective of the position is to ensure the company exceeds the Clients' expectations of service whilst ensuring the company earns excellent returns from the Clients.


What U will be doing:

Direct liaison and negotiating with Clients, their debtors and payroll providers; being proactive with clients through working with them and conducting reviews: determining the approval and of funding of the Client invoices; overseeing the focus of the collections of Client's Debtors

Ensuring Clients stay with the company by providing outstanding customer service;
Ensure clients are paid when required and that funding has been maximised by ensuring the CRT has dealt with disapprovals where possible;
Ensure the company does not lose any money through providing funding to Clients and carrying out good risk implementation;
Maximising the economic return to the company whilst still maintaining the above key responsibilities;
Ensure compliance is kept up to date including client reporting, post settlement items and AML obligations;
Complex query resolution, supported by your Operations Manager;
Ensuring a smooth onboarding process for all new clients in your portfolio;
Managing and implementing Facility Variations as and when required;
Overseeing the funding of Clients' invoices and collections of those invoices;
Guide the CRT in relationship to expectations and requirements for the clients within your portfolio; and

Proactively upsell value add items to clients.

What experience do U need?

Experience as a Client Relationship Manager;
Experience in debtor/invoice finance;
Excellent relationship building skills;
Attention to detail;
Ability to manage negative and difficult situations in a positive way; and

Current drivers license.

Similar opportunities?

Please submit your resume in Word format only.

James Anthony.

SENIOR ASSOCIATE, ACCOUNTING SUPPORT

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