Performance and Systems Improvement Coordinator - Burwood East, Australia - Country Fire Authority

Country Fire Authority

Verified Company

Burwood East, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations.

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with a variety of skills, experiences and backgrounds all add value through the roles they perform.

About the Role:

The Service Delivery and Reporting team is crucial for supporting brigade response and performance improvement at CFA. They develop initiatives to enhance community service, gather data to inform CFA's capabilities, and facilitate continuous improvement.

They work on designing and developing systems and tools that align with contemporary practices, thereby building the capacity and capability of CFA.

As the Performance and Systems Improvement Coordinator, your responsibilities include actively engaging with CFA members on post incident reporting that details the daily operational response.

In addition, you will participate in the design and development of programs that aim to enhance performance.

These initiatives not only enhance CFA's overall effectiveness but provide concrete evidence of the valuable contributions made by CFA members across both operational and nonoperational endeavours.

This role involves accurate data entry, troubleshooting system issues, and developing tools to enhance understanding of Performance Improvement processes.

It also includes providing customer-focused advice, building relationships with stakeholders, coordinating improvement programs, and managing information requests from various sources.

About You:

Tertiary qualifications in data analytics, business or equivalent experience in a similar role (desirable)
Demonstrated experience engaging with internal and external stakeholders in a customer service environment
Strong written and verbal communication skills, with the ability to work both autonomously and in a team environment.
Welldeveloped organisational skills, and demonstrated ability to set priorities, meet tight work demands and manage competing priorities
Demonstrated experience in participating in innovative projects and initiatives
Cover letter
Resume

Pre-employment checks:

Can provide acceptable evidence that they meet full vaccination status (3 doses) or provide medical evidence confirming an exemption.
Successfully complete a National Police History Check and Working with Children Check

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.

First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 10th September 2023